Wednesday, September 26, 2012

Untitled Truth

Normally, I wouldn't post something like this but it must be said. On June 19th, I won a Twitter Contest in which I had to answer a question relating to a brand of products. Never expecting to win, I did. Now I followed all their instructions thinking ” Wow, can't believe I won! I wonder which set I'll get” Yes, you read correctly, I would be receiving a set. But I never received an email response, I thought nothing of it as I've dealt with a few companies who simply send your package without notice. So after awhile, I decided to contact them via twitter, never received a reply. Now, I know they were presently tweeting as I would often see their posts on my timeline. Poor customer service, I think yes!

Here's another kicker, I thought you know what I'll just email them. To my astonishment I received a response. Great, right? Wrong. The person who I was originally told to email, the only person who's email I had, informed me they no longer worked with said company. What! She was kind enough to give me an email of someone who she thought could help. Note, I sent a new email to this new person on August 14th. To this day, I have yet to receive a response. Now here's a question, What am I to do?

Final Thoughts: Since the birth of this blog, I've stuck by my beliefs-- I believe everything can be said about a company through their packing but even more through their customer service.

Thanks for reading.
Xoxo,MAKEmeUPLamour

4 comments:

  1. Have you tried getting ahold of the original said company and letting them know what's going on? or go to the twitter sitee that had the contest and look for a website link andd contact them. if it was me, i sould be calling and writing till they're tired of hearing it and make them respond and fulfill my prize. Even the "prize"company itself i'd get old of and tell them what happened, they might just send something your way. Just a thought :)

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    1. I personally don't care about the prize as much as I do about the customer service. Or lack there of but thanks for ask the help today. Its much appreciated :)

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  2. Wow! I think you should post...(please dont tell me its one of our Beauty Bite guests)...yikes...Customer Service can make or break a company...a shame with a good blogger such as yourself!

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    1. I contemplated asking your advice on this post. I ultimately decided to post without naming the company in hopes they would respond. But don't fear, this company is not one from the beauty bite chat. Thank you for the complement and for taking the time to read a little unknown bloggers' post :)

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